Refund policy

Refund & Returns Policy

Last updated: August 2026

At BASIQUE, we offer a 30-day return period on eligible items.

1. 30-Day Returns

You have 30 days from the date you receive your order to request a return.

Items should be:

You may try on an item to check the fit, as you would in a shop.

Customers are responsible for the cost of returning items.

Please contact BASIQUE before sending your return so we can provide the correct return instructions.

For faulty, damaged or incorrectly supplied items, please contact us before returning them. BASIQUE will cover the applicable return costs.

Once we receive and inspect your return, your refund will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

For returns under our voluntary 30-day policy, the original shipping cost is non-refundable unless required by applicable law.

If you receive an item that is faulty, damaged or incorrect, contact us as soon as possible with your order number and details of the issue.

Your statutory consumer rights under Irish and EU law are not affected.

If you'd like to exchange an item for another size, contact us. Exchanges are subject to stock availability.

Returns may not be accepted where an item has been:

This does not affect your statutory rights regarding faulty or non-conforming goods.

Our 30-day return policy is an additional benefit provided by BASIQUE and does not limit your statutory consumer rights under Irish or EU law.

Where your statutory rights provide greater protection, those rights w